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Have questions about Senior Protection AI? Find answers to common questions about our services, pricing, setup, and how we keep your loved one's information safe.

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FAQ - Questions and Answers

Getting Started

How do I get started with Senior Protection AI?
Getting started is simple. Call us at 1 866 416 0838 or fill out our online contact form. A care specialist will contact you within 24 hours to discuss your loved one's needs and recommend the right services. Once you decide to proceed, our team handles the entire setup, your senior just needs to answer the phone.
Does my parent need a smartphone or internet connection?
No. Our core services work via any standard telephone, landline or mobile. No smartphone, no internet, no app download, and no technical knowledge is required. If your senior has a phone, we can provide care.
How long does setup take?
Setup typically takes 24–48 hours after your initial consultation. We configure the AI system to your senior's schedule, preferences, and health needs, and you can make adjustments at any time.
Is there a long-term contract?
No. We do not require long-term contracts. You can cancel at any time with 30 days notice. We believe our services should earn your loyalty every month, not lock you in.
Can I try the service before committing?
Yes. We offer a free consultation and can arrange a trial period for qualified families. Contact us to discuss trial options for your situation.

About the Services

What is the AI Companion and how does it work?
The AI Companion is an advanced conversational AI that calls your senior daily (or as frequently as you choose) to have a genuine, warm conversation. It's powered by the same large language models used by millions worldwide, adapted for senior care. The AI remembers previous conversations, adapts to your senior's personality, and can discuss any topic your senior wants to talk about.
How does the Wellness Check work?
Every day at a scheduled time, our AI calls your senior and conducts a brief 3–5 minute wellness check. It asks about mood, medication, meals, sleep, pain, and activity. The AI analyzes the responses and sends a summary to designated family members. If any concern is detected, family and caregivers are immediately alerted.
What types of reminders can you set up?
We can set up reminders for virtually anything: medication doses, doctor appointments, meal times, exercise, hydration, family calls, birthdays, bill payments, and more. Reminders can be delivered via phone call, SMS, smart speaker, or email, at any time of day.
Can the AI detect health problems?
Our AI analyzes conversation patterns, response content, and behavioral changes over time to identify potential health concerns, including signs of depression, anxiety, dementia, Alzheimer's, and Parkinson's. When concerns are detected, reports are sent to family and caregivers for follow-up with healthcare professionals. The AI is not a medical diagnostic tool, it provides information to support professional medical care.
What languages are available?
Our services are available in English, French, Spanish, Mandarin, Punjabi, Hindi, Tagalog, Portuguese, Italian, Polish, and more. Contact us if you need a specific language not listed, we may be able to accommodate additional languages.

Privacy & Security

Is my loved one's information private?
Absolutely. We take privacy extremely seriously. All data is stored on Canadian servers, and never shared with third parties without explicit consent. Conversation recordings and health data are accessible only to designated family members and caregivers.
Who has access to my senior's information?
Only the people you designate have access to your senior's information, typically the senior themselves, designated family members, and authorized caregivers. You control who has access and can update permissions at any time.
Are conversations recorded?
Wellness check calls and companion conversations are recorded for quality assurance and health monitoring purposes. Recordings are stored securely on Canadian servers and are accessible to designated family members through the secure family dashboard.

Pricing & Billing

How much does Senior Protection AI cost?
Pricing varies based on the services selected and the frequency of calls. We offer flexible plans to fit different budgets and needs. Contact us at 1 866 416 0838 or fill out our form to receive a personalized quote for your loved one's specific situation.
Are there any setup fees?
There are no setup fees. You pay only the monthly service fee for the services you select.
What payment methods do you accept?
We accept all major credit cards, pre-authorized bank debit, and cheque. Monthly billing is automatic for ongoing services.
Can I change or cancel my plan?
Yes. You can upgrade, downgrade, or cancel your plan at any time. Changes take effect within 24–48 hours. Cancellations require 30 days notice.

Technical Questions

What if my senior doesn't answer the wellness check call?
If your senior doesn't answer a scheduled wellness check call, our system makes up to three attempts over 30 minutes. If there is still no answer, designated family members and caregivers are immediately notified so they can follow up.
What devices are compatible with your services?
Our services work via: standard landline phones, mobile phones (any type), smart speakers (Alexa, Google Home), SMS text messaging, tablets, smartphones (with optional app), and PERS/mPERS medical alert devices.
What happens if there's a technical problem?
Our technical team monitors the system 24/7. If a scheduled call fails due to a technical issue, our system automatically retries and notifies our support team. We have redundant systems to ensure maximum reliability.
Can I adjust the call schedule?
Yes. You can adjust call times, frequency, and content at any time through our family portal or by calling our support team. Changes typically take effect within 24 hours.

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Senior Protection AI handles daily wellness, companionship, and reminders. For physical emergency response buttons and fall detection devices, visit our partner SeniorProtection.ca, Canada's most trusted medical alert provider for over 20 years.