Questions? Start Here.
Everything families need to know before getting started with Senior Protection AI.
Common questions from families.
Clear answers about how the service works, what it can do and where its limits are.
What is Senior Protection AI?
Senior Protection AI provides scheduled phone-based wellness check-ins, friendly AI companion conversations and configured reminder calls for older adults.
Does the senior need a smartphone or app?
No. The senior receives a regular phone call on the telephone number selected during setup.
What happens during a wellness call?
The call can ask simple, personalized questions about how the senior is doing and aspects of their routine. Responses can support configured family updates and may highlight changes that warrant follow-up.
Can the calls be personalized?
Yes. Call timing, routines, reminders and conversation preferences can be configured around the individual.
Does AI Companion replace family or caregivers?
No. AI Companion is designed to add another opportunity for conversation and connection. It does not replace family, friends, caregivers or healthcare professionals.
Can you remind someone to take medication?
Reminder calls can be configured for medications and other routines. A senior’s acknowledgement of a reminder is not independent verification that medication was taken.
Is this an emergency service?
No. Senior Protection AI is not 911, emergency monitoring or a substitute for professional medical care. For medical alert services, visit SeniorProtection.ca.
Can family members receive updates?
Depending on the service configuration, designated family contacts can receive configured wellness updates.
Where is the service available?
Senior Protection AI is designed for families across Canada where compatible telephone service is available.
How do I get started?
You can start with the current introductory offer shown on our website or contact our team at 1-866-416-0838 for help choosing a service.
Can I cancel?
Contact our team if you need to change or cancel service. Any applicable billing or cancellation terms are governed by the service terms in effect for your account.
How is personal information handled?
We use personal information to provide, administer and support the services. See our Privacy Policy for more information about the categories of information involved, purposes of use and your choices.
Still have a question?
Speak with our Canadian team and we’ll help you understand the options.